Print Español

The Body Shop Process

Having an accident can be a very unpleasant experience. At Gillman Collision of Fort Bend, we will help lessen the stress by providing you the knowledge and peace of mind you need while repairing your vehicle.

What do you need to start the repair process?
  • Your Keys
  • Your Vehicle
  • Your Insurance Estimate

    W
    e are happy to provide you with a Free Estimate of your vehicle damages!



Bringing in your vehicle

When you arrive to Gillman Collision Center of Fort Bend, you will fill out an Authorization of Repair Form to allow us to repair your vehicle.

If you do not have transportation, as a courtesy, a Collision Center Advisor will ride with you to your residence and drive the damaged vehicle  to Gillman Collision.  An Advisor will also deliver the vehicle when the work is completed. If your vehicle damaged to the point that it not drivable, we will assist in making arrangements with Enterprise Rent-a-Car for a rental vehicle, ensuring that you are not left without transportation.

The Repair Process

Once we have an estimate and a signed Authorization of Repair Form, a body technicians will begin the process of breaking down your vehicle. At this point we will:

1. Find the exact amount of damage listed on the estimate for the vehicle and begin repairing.

2. If we find additional damage once we have removed any parts, we will call your insurance company to have the insurance adjuster out to re-inspect the vehicle and approve our repairs and/or we will contact you, informing you of the additional repair costs as well as requesting your permission to repair the additional damages.
Sometimes a simple hit can damage more than just the outside, so there's always a chance of discovering additional repairs.  But you always have the option to say to refuse any services. 

When repairs are complete, your vehicle moves on to the Paint Department to be refinished. Refinishing is a term we use for the process of repainting the fixed areas of your vehicle.
With your vehicle now repaired and refinished, an experienced Advisor will thoroughly inspect the vehicle, checking for any discrepancies in the repaired area.  After the vehicle passes our Quality Control Check, the vehicle is moved to our Wash Station. where the technician does one last spot check before buffing and washing the vehicle.

Picking up your vehicle

After your vehicle has been successfully repaired, we will check on these items before releasing your vehicle:

1. Payment- from your insurance company for the amount of damages they are covering.

2. An outstanding deductible charge- you may be required to pay before we can release your vehicle.

3.Transportation- for an Enterprise rental vehicle, simply leave the vehicle with us.
*If you have no means of transportation, and live within an acceptable distance, we will be happy to pick you up and bring you to the Gillman Collision Center.


Once all payments are received and our receipt of the work we provided is signed, your just-like-new vehicle will be released to you!  And don't forget, at Gillman Collision Center of Ft. Bend we offer you our Lifetime Warranty on all repairs (parts not included.)  The
Body Shop Process is complete!  Happy Driving!